Terms & Conditions

Terms and Conditions for Hairy Hound Deeni

Effective Date: [19/01/2025]

Welcome to Hairy Hound Deeni! By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully.

1. Business Information

Business Name: Hairy Hound Deeni
Contact Email: hairyhounddeeni@gmail.com

2. Products and Services

Our books are designed for entertainment purposes only and are intended for children aged 2-7 years old. Please ensure proper adult supervision when using our products. Additionally, we recommend keeping our books away from fire and high temperatures to maintain their quality and safety.

3. Ordering and Payment

  • Order Completion: An order is considered complete once payment is successfully made.

  • Payment Methods: We accept credit cards, debit cards, and PayPal.

  • Stock Availability: If an item is out of stock, we will notify you via email.

  • Incorrect Details: If incorrect delivery information is provided, cancellations or refunds cannot be processed after shipping unless you notify us within one hour of purchase.

4. Delivery Policy

  • Delivery Area: We deliver to addresses within the United Kingdom only.

  • Delivery Timeframe: Standard delivery is within one week, excluding bank holidays. Delays may occur due to unforeseen circumstances. Please contact us via email if you experience any issues.

  • Delivery Charges: A standard delivery fee will be displayed at checkout.

  • Missed Deliveries: Reshipping due to failed delivery attempts will be managed by the courier service.

5. Returns and Refunds

  • Refund Policy: Refunds are available if you contact us within 14 days of delivery and return the goods in their original condition. To obtain the returns address, email us at hairyhounddeeni@gmail.com.

  • Damaged Goods: If an item arrives damaged, please contact us via email to discuss the issue.

  • Wear and Tear: We do not cover wear and tear or misuse of the books.

6. Liability and Guarantees

  • Guarantees: Our books are guaranteed to have properly glued and printed pages. However, we do not cover normal wear and tear or damage caused by improper handling.

  • Limitation of Liability: We are not responsible for compensation for damaged goods during shipping. Claims should be directed to the courier.

7. Intellectual Property

  • Ownership: The name “Hairy Hound Deeni,” our logo, illustrations, and music from the accompanying video are trademarked and owned by us. Unauthorized use is prohibited.

8. Privacy Policy

  • Data Collection: We collect necessary customer data to process orders and for email marketing. This data is never shared with third parties except for Squarespace, our website host.

  • Third-Party Services: Payments are processed through Squarespace and PayPal.

9. Governing Law and Dispute Resolution

  • Jurisdiction: These terms are governed by UK law.

  • Dispute Resolution: For disputes or concerns, please contact us via email at hairyhounddeeni@gmail.com.

10. Changes to Terms and Conditions

We reserve the right to update these terms and conditions. Changes will be posted on this page, and continued use of the website constitutes acceptance of the updated terms.

Thank you for choosing Hairy Hound Deeni! If you have any questions, please reach out to us at hairyhounddeeni@gmail.com.